Refund Policy – Stella Russotti Pet & House Sitting

Last updated: December 7, 2025

Refunds & Cancellations

Stella Russotti understands that plans can change. This policy outlines the conditions under which refunds or credits may be issued.

Client Cancellations

• My current House Sitting cancelation policy is set to "Two Weeks". Clients will receive a full refund if the booking is canceled by 12pm-noon two weeks before a stay begins. After that point, clients are entitled to a 50% refund of the total cost of the stay.

• For Drop-In Visits and Walks my current cancelation policy is set to "Seven Days". Clients will receive a full refund if the booking is canceled by 12pm-noon seven days before the booking begins. After that point, clients are entitled to a 50% refund of the total cost of the booking.

Holiday & Peak Period Bookings

• Holiday bookings require a non-refundable deposit (typically 25–50%).

• Cancelations within seven days of a holiday booking are 100% non-refundable.

Early Returns

If clients return home earlier than planned, unused service days are non-refundable, as the slot was fully reserved.

Sitter Cancellations

If Stella must cancel due to an emergency or unforeseen circumstance:

• Clients will receive a full refund, or

• The option to reschedule at no additional charge.

Service Issues

If a client is dissatisfied with services, Stella will make a good-faith effort to address issues, which may include:

• A partial refund

• A credit for future services

• A follow-up visit
  These adjustments are made at Stella’s discretion, depending on the situation.

Legal Disclaimer (Florida)

This Refund Policy is intended for general informational purposes only and is not legal advice. Stella Russotti operates as a small service provider in the state of Florida and complies with applicable state consumer protection laws to the best of her ability.

Nothing in this policy creates or modifies statutory rights under Florida law, including but not limited to:

• Florida’s general business regulations

• Florida Deceptive and Unfair Trade Practices Act (FDUTPA)

• Any future changes in state or local ordinances

Clients acknowledge that:

• Booking services constitutes acceptance of this policy.

• Stella reserves the right to modify the refund policy at any time.

• The most current version will always be posted on this website or provided upon request.

For legal guidance specific to your situation, clients should consult a licensed attorney in the State of Florida.